the error codeE-8210604Ais encountered by Playstation users when they try to get a Playstation Plus subscription or upgrade their current plan. This issue is reported to occur with PS4 and PS5.
As it turns out, this issue is caused by an unresolved glitch that Sony refuses to fix months after the issue was initially reported by affected users.
Fortunately, there are some workarounds that you can use if you find yourself in a similar situation.
Here is a list of workarounds that other users are also gettingE-8210604Awhen trying to buy or extend your PS Plus subscription used successfully to fix the problem:
Sign out and sign back in to PlayStation Network
Before moving on to any of the other possible solutions below, you should start by simply making sure that the problem is not caused by a fairly common PSN glitch.
Several affected users who are also dealing with the error code E-8210604A have confirmed that they were able to fix the issue by logging out of their PSN account and logging back in immediately before attempting to purchase the PS+ subscription.
If you are looking for step by step instructions on how to do this, please follow the instructions below:
- From the main dashboard of your PS4 console, go to theContextmenu.
Observation:If you have this problem on PS5, please go to the gear icon (settings icon) in the upper right corner of the screen.
- Once inside the Settings menu, scroll down the list of options and access theUsers and Accountsmenu.
Observation:This instruction applies to both PS4 and PS5.
- then selectOtherfrom the list of available options and selectRed PlayStationand selectGo out.
- After confirming the operation, re-enter the login screen that just appeared and try to purchase the Ps+ subscription one more time to see if the problem is fixed.
If the same E-8210604A still occurs, move on to the next potential fix.
Buy subscription through Amazon (or other retailer)
If you're getting this error when trying to renew or get a PSN subscription directly from your PS4 or PS5 console, it's likely that you can avoid using Sony's infrastructure by using an online retailer to purchase your PS+ subscription.
But before you do, be aware that some retailers charge extra for this service. Therefore, before making the final decision, compare prices andmake sure you are paying the same price.
From our investigations, we found that Amazon will not make you pay apremium for a PS+ subscription, but there may be other online retailers available to you that will do the same.
If you want to avoid using Sony's online store to get the subscription to skip theE-8210604Aerror, please follow the instructions below to purchase and redeem a PS+ subscription from a third-party retailer:
Observation:The instructions below will guide you through the process of purchasing an Amazon PS+ Digital Membership. The delivery in this case is instant and they do not charge any additional fees compared to the Sony digital store.
- open yourAmazon localized versionand log in with your account.
- After successful login, type 'Playstation Plus' sign inside the search bar at the top and hit enter to search.
- Then scroll down the list of results and click on onePS+ subscriptionthat fits your plan from the list of available options.
Observation:If you want immediate delivery, please click on a tagged listing[Digital Code]. Otherwise, the redeemable code will be physically sent to you instead of emailed.
- Then when you're insidePlayStation Plus Listing,select a viable edition before clickingAdd to cart.
- Finally, go to the payment page and finish the transaction.
- After making a successful purchase, you will receive a code that you can redeem directly on your Playstation console.
- To redeem the Playstation+ code on your PS4 console, open theTienda PlayStationand use the menu on the left to scroll down toredeem codesand pressureXin your controller.
Observation:On PS5 you need to go toSettings > User and Accounts. then go toAccount > Paymentmisubscriptionsand touchredeem codes.
- Then carefully enter the 12-digit code you just received from Amazon (or another retailer) after you got your PS+ subscription and pressContinueto enable it.
- In the next message, click confirm to actually redeem the PS+ subscription code and wait for the confirmation message.
- After seeing the confirmation message, your PS+ subscription should now be active and you should have successfully prevented the prompt from appearing.E-8210604Aerror.
Observation:If the subscription is still not active, manually restart the console and see if the new Ps+ plan appears once the console restarts.
If you are not comfortable using a third-party retailer to get your PS+ subscription, please move on to the next possible solution below.
Change the email associated with your PS Store profile
This may seem like a strange solution, but this solution has consistently allowed PS4 and PS5 users to bypass the E-8210604A error and purchase their PS+ subscription without any issues.
According to some PlayStation gamers who managed to get this to work,you need to change the email associated with your PS Store profile to a Gmail equivalent. You can do this by accessing your personal account on your PC or directly in the PSN settings.
If you're looking to find this solution, follow the instructions below to try to avoid the E-8210604A error by changing the email associated with your PS Store profile:
- On a PC, sign in toSony account management pagefrom any web browser.
Observation:If you've turned on two-step verification, you'll also need to enter your verification code.
- After successfully logging into your account, clickSecurityin the sidebar on the left side.
- Then go to the right side menu and click on the buttonto editbutton associated withLogin ID (email address).
- In the new message that just appeared, enter your new email address and clickSave.
Observation:You will be prompted to re-enter your account password for security reasons.
- Finally, you will receive an email at your new email address asking you to verify thenova login id. Access your Gmail inbox, find the correct email, and click thecheck nowbutton inside the email.
- Return to your console and sign in with your new email account before retrying the purchase and verifying that the E-8210604A error is resolved.
If the issue is still not fixed then proceed to the next potential method below
Cover your wallet before making the purchase
As it turns out, the main reason you would end up seeing error E-8210604A when making a PS+ purchase from the PSN store is a denial by your card issuer. This is very common lately, as many banks have tightened their security protocols on the PS Store following a huge wave of scams involving the platform.
If you think this issue might be CC related and you don't want to call your bank and ask for clarification, you can probably bypass the error entirely by going to yourAccount informationscreen and chooseadd fundswhich you can then use to get the PS+ sub without involving a CC payment.
Please follow the instructions below to sign in to PlayStation Store and add funds to your account that you can use to purchase a PS+ membership:
- Open any browser on your PC or Mac and go toPlayStation store page.
- When you are on the correct page, click theTo enter, then sign in with the same account that you are seeing the error code on your console.
Observation:If you have two-step verification enabled, you'll be prompted to enter the verification code from your phone or an authenticator app.
- Once you have successfully logged in, click your account icon in the top right corner of the screen and clickPayment managementin the context menu that just appeared.
- Then click Add Funds in the menu on the right after making sure you already have a payment method set up.
- On the next screen, select a funding method: use one of your own cards or use theRedeem a prepaid card(if you have already purchased store credits from an online retailer such as Amazon)
- Once the funds have been successfully added to yourpsn accountPlease repurchase the PS+ subscription one more time (preferably in your web browser) and see if E-8210604A was successfully bypassed.
If the issue is still not fixed, go to the next method below.
Remove the active CC you use to make PS Store payments
According to some affected users, you can also expect to see this error code in a situation where the credit or debit card you are trying to use is no longer fully authorized by your bank issuer.
If you've followed all of the possible solutions above and error E-8210604A still appears when paying when trying to get your PS+ membership (or extend your existing one), you may be able to fully resolve the issue by removing your card from your PS+ account first to add it back.
This will serve to reauthorize it, which may end up fixing the issue in some cases. Follow the instructions below to learn how to do this:
- On a PC or macOS computer, go toPlayStation store page.
- When you are on the correct page, click theTo enter, then sign in with the same account that you are seeing the error code on your console.
Observation:Note that if two-step verification is enabled, you'll be prompted to enter the verification code from your phone or an authenticator app.
- After successful login, click your account icon on the top right corner of the screen and clickPayment managementin the context menu that just appeared.
- Once you are inside thePayment managementmenu, check which of your cards is currently active (if you have multiple cards) inWay to pay.
- Click the arrow associated with the CC card you haveStandardwritten below the last digits of the numeric value.
- Then from theCredit/debit card detailsscreen, clickMoverbutton at the bottom of the menu.
- When you are prompted to confirm the process, clickSimin the prompt, wait for the success message to appear.
- Once the card has been successfully removed, click the buttonadd payment buttonofPayment settings.
- On the next screen, clickAdd a credit/debit cardand follow the instructions on the screen to add the same card that was previously causing the error.
- Once your card is re-added, try purchasing the PS+ membership again and see if the issue is resolved.
If the problem is still not fixed, go to the next possible solution below.
Make the purchase through Paypal (if applicable)
According to some affected users who are also dealing with E-8210604A, we were able to completely fix the issue by making the purchase through Paypal and configuring Paypal to use the CC or debit card that was causing the error.
This workaround is also apparently recommended by an official Playstation representative via their 'Ask Paystation' Twitter page.
If you have a PayPal account and want to try this solution, follow the instructions below to attach your credit card to PayPal and pay through it to avoid the E-8210604A error:
IMPORTANT: Before applying this solution, please note that PlayStation Store only supports PayPal payments in a select group of countries. Look at thisofficial Playstation support page to see if your country is listed.
- On a PC or Mac computer, go to theSony Entertainment Network Pageand sign in with the same account that you are experiencing these issues with.
- After successful login, selectWay to pay(sobRed de Playstation)in the menu controller on the left side of the screen.
- With the Payment method menu selected, scroll to the right side and clickAdd payment method.
- When you get to the Payment Method screen, select Paypal and follow the instructions on the screen to connect yourPaypal accountfor PSN.
- Once this is done, open another tab in your browser, access thePaypal login pageand enter your PayPal account credentials.
- After successfully logging in to Paypal, click on thePayPal Balancehyperlink.
- Within the Paypal balance page, click onlink a cardat the top of the screen.
- Follow the instructions on the screen to add the credit card to Paypal and click oncalling cardto save it to your account.
- Once the card has been successfully added to Paypal, go back to your Playstation console and add the PS+ membership to the checkout page again.
- When you get to the page where you can select yourPayment type,selectPayPaland the operation should complete without the same error code.
Yes, it is the sameE8210604Athe error keeps happening when paying via Paypal or you don't want to go to this router, please go to the next possible solution below.
Reboot or reset the router
If none of the above methods proved to be effective for you, the problem is likely caused by a network inconsistency preventing your console from communicating with the validation servers due to an invalid IP range.
In that case, what you need to do is update all the elements of the network to make sure that anew ipis assigned to your console.
There are two ways to achieve this:
- Reboot your router/power cycle– What this operation will do is update your current IP and TCP data used by your router without making any persistent changes that could affect your network's interaction with Sony's server.
- Resetting your router– Resetting the router settings will revert the device to its factory state and clear any cached data. But if your ISP is usingPPPoE, this operation will also reset the currently saved credentials.
Resetting your router
This operation will NOT risk affecting your immediate internet access, start with a simple reboot of the router. This will ONLY delete the currently saved filesinternet protocoldata andTransmission Control Protocoldata.
To reset your network device, start by identifying the power button (probably located on the back of the device) andpress itto cut off the power.
Once this is done, unplug the power cord from the electrical outlet and wait for a full 1 minute or more.
Observation:Disconnecting power after turning off the router and waiting one minute is essential, as it allows the power capacitors enough time to drain and clear all temporary network-related data.
If the reset does not fix the problem, go down to reset the network reset.
restart your router
If the reboot did not fix the error, the next step is to completely reboot the router to make sure that no network related settings or cached data is causing the problem.
Important: Please understand that this will reset your router to its factory resets, which means all ports forwarded, blocked items, and any other custom settings.
Also, if your ISP is usingPPPoE,a reboot of the router will mean that the currently saved credentials will be 'forgotten'. So after completing the reset procedure, you will need to recreate the PPPoE connection from scratch by entering the credentials provided by your ISP.
Now that you understand the consequences of this method and want to proceed, you can initiate a router reset by locating the reset button (usually located on the back of the router).
once you see itkeep it pressed until you see all the front LEDs flash at the same time.
After the router restarts, re-establish the Internet connection by re-entering thePPPoEthe credentials provided by your ISP (if applicable) and see if you can complete your PS+ subscription purchase once internet access is restored.
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