If you see the PS4 error code (SU-42118-6) on your screen, don't worry, you are not alone. This error can affect any PlayStation 4 owner and leave them stuck in a reboot loop. But don't worry, we have a solution. In this article, we will walk you through how to fix the PS4 error (SU-42118-6) complete.
What does the PS4 error code (SU-42118-6) mean?
The PS4 error code (SU-42118-6) indicates that at least one hardware component of the PS4 has failed, preventing the PS4 system from loading. In most cases, it means there is a problem with the ribbon connector between the motherboard and the BD-ROM, so the BD-ROM cannot work properly and the PS4 system cannot be charged. In addition, it can also be the internal hard drive that is not working properly or not connecting to the motherboard.
What causes the PS4 SU-42118-6 error?
Unlike most PS4 update error codes, the (SU-42118-6) error code is not actually caused by a software problem, but indicates a hardware error.
Your PS4 may be running fine and smooth before you tried to update it. Once you go through the update process, you will get the (SU-42118-6) and you won't be able to load your PS4 home screen anymore, instead in most cases your PS4 will go through an endless reboot cycle.
One of the most common causes of this problem is a broken ribbon connector between the motherboard and the BD-ROM, which can happen when the console is disassembled and reassembled during cleaning or whatever.Or it could be a cable that has come loose in your PS4.
Assembling your console hardware incorrectly can result in error codes related to hardware failures, including (SU-42118-6), which may not appear directly until the console goes through certain conditions.
It may also happen that your BD-ROM cannot read the disc.
One of the most common symptoms of PS4 hardware error issues is thisYour console randomly turns off for no apparent reasonor it goes into a reboot loop from time to time.
How to Fix PS4 Error SU-42118-6
Fix PS4 Errors (SU-42118-6) is not as difficult as it might seem at first. You don't need to be a professional technician or have any special skills. You just have to follow the instructions carefully and things will be fine for you.
Replace the PS4 hard drive
Try this simple and easy method first. Simply remove and reinsert the hard drive from your PS4 console. Once you're sure it's firmly seated in its slot, turn on your PS4.
remove hard drive from ps4
To remove the hard drive from your PS4, you will need a Phillips screwdriver and about 20 minutes of free time. Now follow these instructions:
- First, make sure your PS4 is powered off. If not, turn it off and unplug all cables, including the power cord. Wait a few minutes before proceeding to the next step.
- Once your PS4 is powered off and all cables are unplugged, locate the hard drive bay on the left side of the console.
- Using a Phillips screwdriver, remove the seven screws that secure the hard drive bay cover. Be careful not to lose any of the screws.
- Lift the hard drive bay cover and set it aside.
- You should now see the PS$ hard drive. Before you can remove it, you'll need to unscrew two more screws holding it in place.
- After removing the screws, carefully slide the hard drive out of its bay and set it aside.
Put the PS4 hard drive back into the bay
So, to reseat the PS4 hard drive, you need to reinstall the hard drive in the PS4 console, just do these steps in reverse order. Be sure to screw in all the screws.
Remove the disc from the drive
If you have discs in your PS4 Blu-ray drive, please remove them first, then turn off your PS4 completely and unplug it from the power source. Now turn on PS4 and enter Safe Mode, select “Restart PS4” option and check if it works or not.
Open the PS4
At this point you need to open the PS4 console and do the following:
- Check the BD-ROM tape connection between the drive and the motherboard. Look for broken tabs and replace damaged components.
- Disconnect all cables in the body of the PS4 and then reconnect them.
- Clear CMOS memory.
A guy on Twitter stated that reconnecting the cables fixed this error for him:
PS4 Users: If you ever encounter error code SU-42118-6 when trying to start up your PlayStation, please ensure that all internal cables are properly connected. Mine was a bit loose and was causing this error after the update.
Once you have completed all of the above, do the following:
Restart PS4 in Safe Mode
This step is especially important after you clear the CMOS memory. To do this, follow these steps:
- Turn off your PS4 system completely and unplug it from the power source. Leave it unplugged for about 3 minutes.
- Press and hold the power button for about 8 seconds until you hear the second beep.
- Connect your PS4 controller via USB and press the "PS button" to pair it with the system.
- After successful pairing, restart your PS4.
- Now press the X button on the controller to rebook in safe mode.
Once the PS4 homepage loads successfully, the error should no longer appear (SU-42118-6). But if yes, try the other methods.
Update PS4 via Safe Mode
Your next step is to update your PS4 system in safe mode. Sony has illustrated this method in such detail that it needs no further explanation. please visitthis official PlayStation siteto learn how to update PS4 in safe mode.
Restore PS4 to default settings via Safe Mode
Ve a laPS4 safe modeand select option #4 (Restore default settings) and follow the on-screen instructions.
Initialize the PS4 in safe mode
If nothing has worked for you yet, you may want to boot the PS4 from Safe Mode and reinstall the PS4 system software. you must visitthis official PlayStation siteto learn the right way to do it.
Repair or replace PS4 hard drive
If you've done all that and still get the error (SU-42118-6), you must try to repair or simply replace the hard drive of your PS4 (we strongly recommendUpgrade your PS4 hard drive to an SSD) as this could be causing the whole problem.
Did you know that a faulty PS4 hard drive is responsible for most of the hardware errors on PS4?
This is because traditional hard drives degrade much faster with age than flash-based solid state drives (SSDs). You can find out more about this topic by reading thePS4 Serial Hard Drive Specifications.
Try to fix PS4 hard drive first
However, we strongly recommend that you try to repair your PS4 hard drive before replacing it. As? Just connect it to a PC and run the FULL format (read more atGuide to Format PS4 Internal Hard Drive).
Once your PS4 hard drive is formatted, reinsert it into the PS4 drive bay and install a fresh, clean copy of the PS4 system software. Now check if it worked for you and if the error (SU-42118-6) problem is gone? Or does it still exist?
Consider PS4 hard drive replacement
If formatting your PS4 hard drive doesn't work and you get an error message (SU-42118-6) persists, it does not mean that the hard drive is innocent/not yet at fault. You really can't tell until you replace your PS4 hard drive with a new one. We strongly recommend an SSD.
In many cases, the PS4 error will be fixed (SU-42118-6) is easy and you don't need a technician to do it. On the other hand, some cases are really serious and require the intervention of a specialist.
Meanwhile, you can try all the methods discussed in this article to fix PS4 error (SU-42118-6), and once you give up and nothing works for you, take your console to the repair shop to have it fixed.
PS4 Error Code (SU-42118-6) Frequently Asked Questions.
What is SU-42118-6 error?
The PS4 error code (SU-42118-6) indicates that there is a hardware error in your console that is preventing the system from functioning. The main reason is a loose or defective connector that connects the motherboard to this hardware component.
How to fix error SU 42118 6 on PS4?
If you ever encounter error code SU-42118-6 when starting up your PlayStation, make sure that all internal cables are properly connected. Mine was a bit loose and was causing this error after updating your system software. If that didn't work for you, try the other tips in this article.
What do I do if my PS4 won't update?
There are several reasons why your PS4 won't update. You must first know what is causing this problem before attempting to fix it. It could be a problem with the internet connection, the power supply, the internal hard drive, or even one of the hardware components. So find out what is causing this problem first before trying to solve it.
1 What does the PS4 error code (SU-42118-6) mean?
2 What Causes PS4 Error SU-42118-6?
3 How to Fix PS4 Error SU-42118-6
3.1 Replace the PS4 hard drive
3.2 Remove the disc from the drive
3.3 Open the PS4
3.4 Repair or replace PS4 hard drive
5 Frequently Asked Questions About PS4 Error Code (SU-42118-6).
5.1 What is a SU-42118-6 error?
5.2 How to Fix Error SU 42118 6 on PS4?
5.3 What do I do if my PS4 won't update?
How do I fix su error on PS4? ›
- Restart your PlayStation®4 console and try to update the system software using a wired Internet connection if possible.
- Select Notifications from the PS4 function area, highlight the update file and press OPTIONS > Delete.
- Next, select Settings > System Software Update.
- Select Notifications from the PS4 console function area, highlight the update file and press the OPTIONS button > Delete.
- Next, select Settings > System Software Update.
An error has occurred with system software. Please make sure you have the latest version of the System Software installed by selecting Settings > System Software Update. The system will then restart. If you cannot reach Settings, please update the System Software using Safe Mode option 3.How do I update my PS4 with a broken disk drive? ›
Using a USB cable, connect your Dualshock controller to your PS4 and press the PS button on your controller. Select the option "Update System Software" in safe mode and update your PS4's software.Why is my PS4 saying update file Cannot be used? ›
The update file cannot be used. Please make sure you have downloaded the correct file. Check that the folder names and file name are correct. Enter the folder names and file name using uppercase letters.How to fix SU-42118-6? ›
- Turn off and unplug your console.
- Turn off your router/modem, wait at least 5 minutes, and then restart the router/modem.
- Plug the console back in and restart it.
- Select Notifications from the PS4™ console function area, highlight the update file, press the OPTIONS button, and select Delete.
Till now, you should know the cause of PS4 error SU-42118-6 is the improper assembling of your PS4 hardware. This can also turn off your PS4 randomly. When this issue happens to your PS4, the system will not communicate with the BD-ROM. So, you can't update your PS4 successfully.