PS4 error codes - PS4source (2023)

CE-35239-2A PS4 system update is required to use network features.1: Turn on PS4.

2: (Settings).

3: (System Software Update) Follow the displayed steps to update the system.

CE-35327-0Cannot connect to the server. The PSN is currently overloaded with too much traffic.Try signing in to PSN later.CE-34452-8The download file may be corrupt.1 - Delete the loaded file from the home screen and restart the PS4. Reload the file from your library.

2 - Update your network settings. Try using a different static IP or DNS server.

3: PSN may be busy, please try again later. If the error persists later, please go to [Settings] > [Initialize PS4 (Reinstall System Software)]. Follow the on-screen instructions to complete the installation.

CE-32875-5A internal system error occured. The current date and time information could not be obtained.1: Connect your PS4 to the internet

2 - Select [Settings] > [Date and time settings] > [Set automatically]

3: If the error persists, please contact PlayStation Official Support.

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CE-37538-6face recognition error.Turn on the PS4 and scan your face again with the PS4 camera.CE-35657-6
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CE-33177-1The application could not be started. The file may be corrupt.1 - Select [Notifications] > [Downloads] and clear the error notification.

2: Back up your data with a USB stick or via the PS+ online storage. Boot PS4 into Safe Mode and select 5. [Update Database]

CE-32937-4File download failed.1: Select [Retry] in the error message.

2: Restart the PS4 and reload the file.

3: If the error occurs again, try again later. The network may be overloaded.

CE-32920-6The file download was canceled because the content does not need to be downloaded.1: Select [OK] in the error message. Go to [Settings], there to [PSN] and select [Restore Licenses]

2 - Select the affected game and see if the purchased content can be found. If subscription content such as a Season Pass has been purchased, it should be visible under [Settings] > [PSN] > [Account Info] > [Service List].

3: If the purchased content is not found in the game, please restart the PS4 and repeat step 2.

CE-33950-0A connection to the license verification server could not be established.There seems to be a problem with the server. Try again later.CE-37732-2
CE-36244-9The downloaded file may have been corrupted during download.1 - Delete the loaded file from the home screen and restart the PS4. Reload the file from your library.

2: If the error code persists, please go to [Settings] > [Initialization] > [Initialize PS4] and initialize the PS4.

3: If the error appears again, there may be an issue with the PS4 hard disk drive (HDD). If the hard drive was recently replaced, it should be replaced with the previously used hard drive.

CE-32928-4The file download was canceled because the download of this content was previously performed and canceled.1: Go to [Notifications] > [Downloads] and check if the content is listed. Delete the file from [Options] and try downloading the content from the library again.

2: If the error occurs again while downloading the file, make a backup using a USB stick or PS+ online storage and boot into PS4 Safe Mode. To do this, first turn off the PS4. Then press and hold the PS4's power button until you hear a double beep: one beep after pressing, one beep seven seconds later. Connect the Dualshock 4 controller with the USB cable and press the PS button. Now select [Restore Database] in Safe Mode. When the process is complete, restore the data from the backup and start downloading the library contents again.

3: If the error code persists, please go to [Settings] > [Initialization] > [Initialize PS4] and initialize the PS4.

CE-32889-0An error has occurred in the game or application.An error occurred while using a game or application. Check the Internet connection via [Settings] > [Network] > [Test Internet Connection]. If the PSN sign-in test fails, try again laterCE-32883-4Internal error.Turn off the PS4 and restart the system.CE-33179-3Application not found.Repeat the process after the installation is complete. Plugin installation will fail until the app or game is fully installed.CE-33991-5connection errorYou have a problem with your network connection. Complete the following steps:

1: PlayStation Network may be down. Check if all services are online.

2: If the services are online, check your internet connection. You can test your connection under [Settings]>[Network]>[Test Internet Connection].

3: Update your router's firmware. Reboot the router and see if you can now use the online services.

CE-34788-0The update file cannot be used.The update file on your USB data carrier cannot be used. To install an update, you must ensure that you are using the latest update file. You will find thisHERE!CE-30774-1Update cannot be executedFailed to update PS4 via USB flash drive, try updating via internet.
CE-34335-8No hard drive found on PS4The PS4 could not find a hard drive. Try the following steps:

1: Turn off the PS4 and then unplug the power adapter. Then check whether the hard drivecorrectly installedbecome.

2: If the error persists, your hard drive may be defective or your PS4 may need repairing. To do this, contact PlayStation Support.

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CE-36329-3An error in an application or in the system1: Close the app, install the latest app update if available and update the PS4 firmware. Then restart the console.

2: If a PS4 camera is connected, remove it from the PS4 and restart the console. Then go to [Settings] > [Users] > [Sign-in Settings] and turn off "Face Recognition".

3: If you have already replaced the hard drive, put the original one back into the PS4.

4: If the error occurs again, please go to [Settings] > [System] > [Restart PS4].

5: If the above steps didn't help, please contact PlayStation support.

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CE-33945-4The connection to the server failedYou may have trouble connecting your PS4 to your own network. Try the following steps:

1: PlayStation Network may not be available at this time. checking the statusHere. Also check that the respective game servers are not offline.

2: If all servers are active, please check if your internet connection is working properly. Go to [Settings] > [Network] > [Test Internet Connection].

3: Verify that your router has the latest system software installed. If not, update your router.

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CE-30608-7HardwarefehlerYour PS4 needs to be repaired. To do this, contact thePlayStation support.CE-33992-6Error signing in to PlayStation NetworkMake sure you are signed in to PSN before running the network test. The error can also appear during maintenance work on the PSN. You can find the current status of PSNHere.CE-30005-8Internal hard drive or Blu-ray drive could not be recovered.It looks like your PS4 is having trouble reading data from your hard drive or Blu-ray drive.

1: Remove the CD from the PS4 drive and check if it is clean and undamaged.

2: If the CD is in good condition, boot the CDsecurity modeand select [Restore Database].

3: If the error occurs again, contact thePlayStation support.

CE-32947-5The file could not be downloaded1: Check if your PS4 connects to your network successfully. To do this, go to [Settings] > [Network] > [Test Internet Connection].

2: Delete the downloaded file (if it is in your library) and try to download it again.

3: If the error occurs again, contact thePlayStation support.

CE-32807-0License error1: First set your account with the error as secondary and then go back to primary. To do this, go to [Settings] > [PSN] > [Activate as your primary PS4] > [Deactivate] and then [Activate] again.

2 - Go to [Settings] > [PSN] > [Restore Licenses] > [Restore]

3: If the error occurs anyway, try again later. It is possible that the PlayStation Network is in the works and the servers are not activated.

CE-34861-2The connection to the server failedMyth 1: If you've never had internet problems, it's possible that the game's or PlayStation Network's servers are currently down. Check the status of both servers.

2: If you get the error every time you connect to the internet, check your SSL settings.

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CE-33990-4Bad Internet connection1: PlayStation Network may not be available at this time. checking the statusHere. Also check that the respective game servers are not offline.

3: If the above steps didn't help, turn your router off and on again for 5 minutes.

2: If all servers are active, please check if your internet connection is working properly. Go to [Settings] > [Network] > [Test Internet Connection].

4: If step 3 didn't help either, please check if you have the latest system software installed on your router. If not, update your router.

CE-35287-5The connection to the server failedThe PlayStation Network or game servers are currently undergoing maintenance. Try again later.CE-34224-5Internal system error1: Back up your data with a USB stick or with PS+. Go to [Settings] > [Initialize] > [Restart PS4]

2: Restore your backed up data.

3: If the error is not resolved, your hard drive may be defective. Use another hard drive or contact themPlayStation support.

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CE-35463-1The CD cannot be played1: PS4 does not recognize ripped CDs. Check whether the CD used is an original.

2: Supported formats:
Disco-Blu-ray: BD-ROM, BD-R/RE (BDAV, BDMV)
DVD: DVD-ROM, DVD-R/RW (Videomodus, VR-Modus), DVD+R/RW

Formats not supported:
CD, BD-RE ver.1.0, BD-R/RE XL, DVD incomplete

3: Check if the CD is clean and undamaged.

4: If the CD is in good condition, boot the CDsecurity modeand select [Restore Database].

CE-30784-2PS4 cannot recognize USB drive1: Make sure the USB stick is compatible with USB 2.0 or USB 3.0.

2: Make sure the USB stick is properly connected to one of the USB ports on the PS4. Please wait a while before restoring data to the device.

3: Make sure the USB stick does not have multiple partitions.

4: Please format the USB flash drive on a PC or Mac and try again.

CE-34305-5Cannot read data from disk1: Turn off the PS4 and then unplug the power adapter. Then check whether the hard drivecorrectly installedbecome.

2: If the error persists, your hard drive may be defective or your PS4 may need repairing. To do this, contact PlayStation Support.

CE-30012-6Internal error1: Update the PS4 to the latest firmware

2: Clean the CD and check if it is not damaged.

3: Turn off the PS4 and turn it on again.

CE-35230-3DNS server communication timed outGo to [Settings] > [Network] > [Internet Connection Settings] > [Individual] and change the DNS settings.CE-34544-0The application cannot be started. The database could become corrupted.1: Make sure your PS4 has the latest firmware by navigating to [Settings] > [System Software Update].

2: Make sure you have the latest version of the game installed. To do this, place the cursor on the respective game and press the OPTIONS button and select [Check for updates]

3: If the error persists, start thesecurity modeand select [Restore Database]

4: If the error still occurs after steps 1-3, remove the CD from the drive bay. Then back up the save data of the respective game and then delete them from your PS4 hard drive. Re-insert the game and wait for it to fully install. Then check if the app update is available and install it if necessary.

CE-35340-5Error connecting Live from PlayStationThe service is currently under maintenance. Try again later.CE-35406-8Error connecting PS4 to PS VitaTo use Remote Play, PS4 and PS Vita must be signed in with the same profile.CE-33191-7No CD insertedTo play, you need to insert the corresponding CD into the PS4 system.CE-35489-9unsupported regionThe region of the game or movie is not supported on your PS4 system. There is no way to change the region settings.CE-33676-5The file is corrupt or the system cannot recognize it1: If the error occurs when selecting a new theme, please try to download the related theme again.

2 - If the error is not related to Themes, please go to [Settings] > [PSN] > [Restore Licenses] > [Restore]

3: If the error persists, boot the PS4 into thesecurity modeand select [7. restart ps4]

CE-33319-9The video/screenshot cannot be uploaded because it has reached the limit of the service.Check the service provider's fee policy.

If you use Dailymotion, read theLaderichtlinienand try again after 24 hours.

Limits set since September 2015:
- 96 charges per day
- 2 hours of video per day
- 60 minutes per video

CE-32921-7The system cannot read the hard disk.1: Eject the floppy disk from the system and make sure it is not dirty, scratched or damaged.

2: Make sure the disc format is compatible with PlayStation 4.
Supported disc formats:
Disco-Blu-ray: BD-ROM, BD-R/RE (BDAV, BDMV)
DVD: DVD-ROM, DVD-R/RW (Modus de Video, Modus VR), DVD+R/RW

Playback of the following disc types is not supported: CD, BD-RE Ver.1.0, BD-R/RE XL, unfinalized DVDs

3: If the error persists, shut down the system, restart in safe mode and try to rebuild the database using option 5 in safe mode.

CE-38612-0The application data on the hard disk is probably partially corrupted.1 - Save your saved files to a USB storage device or PlayStation Plus online storage.

2: Delete and reinstall the app. To do this, follow these steps:
- Press the OPTIONS button on your controller while highlighting the application icon on the home screen, then select [Delete].
- If you have a disc version of the game, insert it into your PlayStation 4 system. If you purchased the game through PlayStation Store, go to your library and re-download the app.

3: If the error still occurs after these steps, please go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system. Then install the app.

4: If you have upgraded your hard drive, you can try using the hard drive that came with your PlayStation 4 system.

CE-33126-5The transfer must be aborted. The text or settings associated with this channel may not be valid.Make sure your YouTube stream description is 200 characters or less.CE-35918-6The disk could not be read.1: Eject the PS4 system CD and check if it is dirty or damaged.

2: Please insert another PS4 game disc, Blu-ray disc or DVD to see if it works.

3: If other drives can be read without problems, the drive you are trying to use may be faulty and should be replaced.

If other discs also don't work, please contact thePlayStation support.

CE-36249-4The content cannot be downloaded. The download date has not yet been reached.1 - Please try to download the content again as the release date approaches.

2: To enable the automatic download function, please go to [Settings] > [System] > [Automatic downloads and uploads] and enable > [Saved data and update file].

CE-33937-5The content cannot be used. To use the content, purchase it from PlayStation®Store.This content can only be used by people who have a license for it. If you wish to use the content, please purchase it from PlayStation®Store or switch users.CE-34867-8Wrong disc inserted.Insert the correct disc and start the game again.CE-32951-0There was a problem with the network connection.If you can't connect to PlayStation Network (PSN), try the following:

1:Check if PSN services are available.

2: If PSN is available, test your internet connection. Go to [Settings] > [Network] > [Test Internet Connection] and check if you can connect to the Internet.

3: Make sure the router has the latest firmware or software. For more information, see the router manufacturer's website or your ISP's website.

CE-38702-0Information could not be retrieved from the server. There may be network or internet connection problems.1: Reboot your router.

2: Reboot the PS4.

3: Contact your ISP to check the status of your internet connection.

4 - Reboot the router and select [Settings] > [Network] > [Setup Internet Connection] on your PlayStation 4 to reconnect the router. For detailed information, refer to the router's user manual.

5: Update the router's firmware to use the latest version. For detailed information, refer to the router's user manual.

6 - Select [Settings] > [Network] > [Test Internet Connection] and then check the status of your Internet connection.

7: The PlayStation™Network may be temporarily overloaded. Check theactual conditionon playstation.com and try again later.

8: Your firewall or security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

9: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.

CE-35413-6Your Remote Play PIN is incorrect.Enter the correct PIN.CE-32930-7The data downloaded to the hard drive may be corrupt.1 - Go to the home screen and press the OPTIONS button while highlighting the content icon. Select [Delete] to delete the content.

2: Then download the content again.

CE-38604-1The application cannot be downloaded because a disc version of the game is installed.- Highlight the application on the home screen and delete it by pressing the OPTIONS button and selecting [Delete]. Start the download again.

- PlayStation 4 guarantees that saved game data is retained. However, the extras for the game have to be downloaded again.

CE-32869-8The application failed to start because the information was invalid. The database may be partially corrupted.1: Boot the PlayStation 4 system into Safe Mode and select [5. Rebuild database].

2: Try to start the application. If the error persists, reboot into safe mode and select [3. Update system software] or [4. Rebuild database].

3: If the error only occurs with a specific app, remove that app by pressing the OPTIONS button on your controller while highlighting the app on the home screen and selecting [Remove]. Reinstall the app from the PlayStation Store.

4: If the error occurs with several or all applications, please back up your save data at [Settings] > [Application Saved Data Management] > [System Storage Saved Data] and initialize the PlayStation 4 system at [Settings] > [Initialization ] > [Initialize PS4] > [Quick].

CE-39984-3PS4 has an IP address but cannot connect to the internet.1: Check your network settings and run an internet connection test.

2: If you are using a WiFi hotspot, you may need to log into the hotspot's network to connect to the internet.

Step 3 - If you cannot open the PS4 internet browser, please go to Settings > User Manual where you will be presented with a Wi-Fi hotspot login page.

CE-35451-8There was an error connecting to the server.1: The PS4 system needs to be restarted.

2: If the error persists, there may be a permanent problem with the server. Please try again after a while.

You can check the current network status atPlaystation.comReview.

CE-37704-1The download was aborted because there is not enough space on the hard drive1: Try removing apps from the home screen by pressing the OPTIONS button on your controller and selecting [Remove]. You can re-download library content at any time.

2: If you still get the error downloading the app update files, please delete the app from the game first and then download the library contents again.

CE-38706-4Cannot connect to the server.1: Reboot the PS4 system.

2: Reboot your router.

3: Contact your ISP to check the status of your internet connection.

4 - Restart the router, select [Settings] > [Network] > [Set up Internet connection] and reconnect to the router. For detailed information, refer to the router's user manual.

5: Update the router firmware to the latest version. For detailed information, refer to the router's user manual.

6 - Select [Settings] > [Network] > [Test Internet Connection] and check the status of your Internet connection.

7: Firewall or other security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

8: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.

9: The PlayStation™Network may be temporarily overloaded. Please try again later. You can check the current network status in [Settings] > [Network] > [View status of PlayStation™Network services] or on your PC or smartphone atPlaystation.comReview.

CE-35485-5The disc cannot be played.1:Check if the parental control settings are preventing the disc from playing.

2: Make sure the disc is not dirty or scratched.

CE-34883-6Your Remote Play PIN is incorrect.Enter the correct PIN.CE-40852-9A server error has occurred.- If the problem persists, contact customer service ateu.playstation.com/contactfurther.

- For more tips and advice on using a PlayStation system, visit the support forums at community.eu.playstation.com.

CE-38633-3Your transmission was interrupted due to a server communication error.The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following:

1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].

2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.

3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.

CE-35235-8Your transmission was interrupted due to a server communication error.The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following:

1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].

2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.

3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.

CE-36297-7Your transmission was interrupted due to a server communication error.The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following:

1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].

2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.

3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.

CE-40890-1Your transmission was interrupted due to a server communication error.The quality of your network connection may not be sufficient to support the selected transmission quality. Try the following:

1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].

2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.

3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.

CE-32899-1Cannot connect to the server.1: Reboot your router.

2: Reboot the PS4.

3: Contact your ISP to check the status of your internet connection.

4 - Reboot the router and select [Settings] > [Network] > [Setup Internet Connection] on your PlayStation 4 to reconnect the router. For detailed information, refer to the router's user manual.

5: Update the router's firmware to use the latest version. For detailed information, refer to the router's user manual.

6 - Select [Settings] > [Network] > [Test Internet Connection] and then check the status of your Internet connection.

7: The PlayStation™Network may be temporarily overloaded. Check theactual conditionon playstation.com and try again later.

8: Your firewall or security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

9: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.

CE-40911-5PlayStation VR error codeYou're getting this error code because you didn't have the latest PS4 system software installed when launching PlayStation VR. Current system software also includes the latest PS VR software.

1: Update your PS4 from [Settings] > [Update System Software]

2: Once your PS4 has restarted and the new system software is installed, turn on your PS VR.

3: The PS VR software will be updated automatically.

CE-40305-2An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40325-4An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected correctly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40312-0An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected correctly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40313-1An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40314-2An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40315-3An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40316-4An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40317-5An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40318-6An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40319-7An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40320-9An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40321-0An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40322-1An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40323-2An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40324-3An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40306-3An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40307-4An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected correctly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40327-6An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40309-6An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40326-5An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-40311-9An error occurred while updating the VR headset software.Step 1 - Make sure your PS VR system (PS4, Processor Unit and Head Mounted Unit) is connected properly and securely, then try again.

Step 2 - Update the PS VR device software; see below how to do it.

1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.

2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.

3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].

CE-34632-8Content not availableThe content cannot be used at this time. Contact thePlayStation support.CE-36275-3Error sending comment1: Make sure your router is not blocking TCP port 6667.

Myth 2: The streaming service might be experiencing server issues right now. Please try again later.

CE-37700-7The download ended early because the content is not available on the PS Store.1: Make sure you downloaded the right content

2: If you tried to upload a reserved track, make sure the track was uploaded within the specified date.

CE-36485-6The USB data carrier cannot be read- Make sure the USB hard drive is fully inserted into the USB port.

- Check if the disk is in the correct format (FAT or exFAT)

- If the message "This USB disk cannot be used" appears, it is most likely an unsupported product.

CE-36275-3Error sending comment to live stream1: Make sure your internet router is not blocking TCP port 6667

2: The live streaming server may be overloaded. Please try again later or visit the operator's website for more information.

CE-30905-7Your Bluetooth device could not be connectedThe PS4 may be connected to another device.

- Restart the console and try again

- Install the latest system software if the error persists

CE-33327-8PlayStation VR USB error1: Turn off the PS4 console completely

2: Disconnect the power cord from the PSVR processor unit and leave it unplugged for at least 2 minutes. Also remove the USB connection between PS4 and PSVR.

3: Reconnect all cables properly.

4: Start the PS4 console

CE-39935-9There was an error connecting to the PlayStation Network.PlayStation Network may be undergoing maintenance at this time. Try again later.
checking the statusHereCE-38606-3Content cannot be downloadedContact thePlayStation support.CE-41901-5Use an external disk that meets the requirements.250GB minimum, 8TB maximumCE-41902-6Use an external disk that meets the requirements.USB 3.0 or better

If your disk is USB 3.0 compatible, be sure to insert it quickly and firmly into the port.

CE-41899-1Error connecting an external data mediumConnect the USB disk directly to the PS4 consoleCE-30022-7Error formatting hard drive- Reformat hard drive

- If the error persists, restart the console and then format the hard drive

CE-30006-9disk error- Reconnect the hard drive and repair the file system according to the instructions.

- If the error persists, try another hard drive

CE-41558-3unable to launch the application- Check for and install newer system software

- Uninstall the app and download it again

CE-42041-1Not enough memory availableDelete unused games or demos to free up storage space.CE-42040-0Not enough memory availableDelete unused games or demos to free up storage space.CE-39985-4There was an error connecting to the PlayStation Network.PlayStation Network may be undergoing maintenance at this time. Try again later.
checking the statusHereCE-38703-1can not connect to the server1: Reboot console and internet router

2: Check your router for a working internet connection.

3: Make sure your router is not blocking the following ports:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479

CE-32894-6The connection to the server was lost.1: The PlayStation Network may be busy at the moment. Try again later.

2: Check your internet connection on router and console

3: Make sure no high data rate processes are running. (high definition video streaming)

CE-32723-7The item is damaged or cannot be recognized by the system.1: If the error occurs when changing a theme, try downloading the theme again.

2: For other content, please make sure you have a valid purchase license. In this case, go to [Settings] > [PlayStation™Network/Account Management] > [Restore Licenses]

CE-37857-0The PS4 system does not recognize the USB storage device.1: Connect the USB storage device to the PS4 console

2: If the error occurs, please try again with the other USB port.

3: Make sure the storage media format is FAT or exFAT.

4: If the error persists, please contact PlayStation support.

CE-30008-1An error occurred while loading the application1 - Restart your console and try launching the game or app again

2: If the error persists, delete the app and download it again from PS Store

CE-41853-1The selected content is not availableThe content of the system software update could not be loaded.
Please visit the officerPlayStation-Firmware-Update-Website.CE-30028-3An error has occurred in the game.The feature or extension is not available.
Please try again later or contact the game manufacturer for further assistance.CE-38704-2A server error has occurred.Access to the server is currently not possible.
Please try again later. We apologize for the interruption.CE-42747-4PS4 system firmware update required-A critical firmware update must be performed in order to connect to PlayStation Network.

- To do this, go to [Settings] > [Console Update] and follow the steps on the Console Update screen.

CE-34719-4Feature currently unavailable.The sharing feature is currently unavailable.
Please try again later. We apologize for the interruption.CE-32809-2There was an error starting the game.1: Set your PS4 console as primary.
To do this, go to [Settings] > [Account Settings] > [Activate as Primary PS4 Console] > [Activate]

2: Now restore the licenses.
[Settings] > [Account Settings] > [Restore Licenses]

CE-40841-7There was an error starting the game.
The data is corrupt.1: Set the game licenses.
[Settings] > [Account Settings] > [Restore Licenses]

2: If the error persists, delete the game or app and re-download it from PlayStation Store.