2: (Settings).
3: (System Software Update) Follow the displayed steps to update the system.
2 - Update your network settings. Try using a different static IP or DNS server.
3: PSN may be busy, please try again later. If the error persists later, please go to [Settings] > [Initialize PS4 (Reinstall System Software)]. Follow the on-screen instructions to complete the installation.
2 - Select [Settings] > [Date and time settings] > [Set automatically]
3: If the error persists, please contact PlayStation Official Support.
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2: Back up your data with a USB stick or via the PS+ online storage. Boot PS4 into Safe Mode and select 5. [Update Database]
2: Restart the PS4 and reload the file.
3: If the error occurs again, try again later. The network may be overloaded.
2 - Select the affected game and see if the purchased content can be found. If subscription content such as a Season Pass has been purchased, it should be visible under [Settings] > [PSN] > [Account Info] > [Service List].
3: If the purchased content is not found in the game, please restart the PS4 and repeat step 2.
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2: If the error code persists, please go to [Settings] > [Initialization] > [Initialize PS4] and initialize the PS4.
3: If the error appears again, there may be an issue with the PS4 hard disk drive (HDD). If the hard drive was recently replaced, it should be replaced with the previously used hard drive.
2: If the error occurs again while downloading the file, make a backup using a USB stick or PS+ online storage and boot into PS4 Safe Mode. To do this, first turn off the PS4. Then press and hold the PS4's power button until you hear a double beep: one beep after pressing, one beep seven seconds later. Connect the Dualshock 4 controller with the USB cable and press the PS button. Now select [Restore Database] in Safe Mode. When the process is complete, restore the data from the backup and start downloading the library contents again.
3: If the error code persists, please go to [Settings] > [Initialization] > [Initialize PS4] and initialize the PS4.
1: PlayStation Network may be down. Check if all services are online.
2: If the services are online, check your internet connection. You can test your connection under [Settings]>[Network]>[Test Internet Connection].
3: Update your router's firmware. Reboot the router and see if you can now use the online services.
1: Turn off the PS4 and then unplug the power adapter. Then check whether the hard drivecorrectly installedbecome.
2: If the error persists, your hard drive may be defective or your PS4 may need repairing. To do this, contact PlayStation Support.
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2: If a PS4 camera is connected, remove it from the PS4 and restart the console. Then go to [Settings] > [Users] > [Sign-in Settings] and turn off "Face Recognition".
3: If you have already replaced the hard drive, put the original one back into the PS4.
4: If the error occurs again, please go to [Settings] > [System] > [Restart PS4].
5: If the above steps didn't help, please contact PlayStation support.
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1: PlayStation Network may not be available at this time. checking the statusHere. Also check that the respective game servers are not offline.
2: If all servers are active, please check if your internet connection is working properly. Go to [Settings] > [Network] > [Test Internet Connection].
3: Verify that your router has the latest system software installed. If not, update your router.
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1: Remove the CD from the PS4 drive and check if it is clean and undamaged.
2: If the CD is in good condition, boot the CDsecurity modeand select [Restore Database].
3: If the error occurs again, contact thePlayStation support.
2: Delete the downloaded file (if it is in your library) and try to download it again.
3: If the error occurs again, contact thePlayStation support.
2 - Go to [Settings] > [PSN] > [Restore Licenses] > [Restore]
3: If the error occurs anyway, try again later. It is possible that the PlayStation Network is in the works and the servers are not activated.
2: If you get the error every time you connect to the internet, check your SSL settings.
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3: If the above steps didn't help, turn your router off and on again for 5 minutes.
2: If all servers are active, please check if your internet connection is working properly. Go to [Settings] > [Network] > [Test Internet Connection].
4: If step 3 didn't help either, please check if you have the latest system software installed on your router. If not, update your router.
2: Restore your backed up data.
3: If the error is not resolved, your hard drive may be defective. Use another hard drive or contact themPlayStation support.
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2: Supported formats:
Disco-Blu-ray: BD-ROM, BD-R/RE (BDAV, BDMV)
DVD: DVD-ROM, DVD-R/RW (Videomodus, VR-Modus), DVD+R/RW
Formats not supported:
CD, BD-RE ver.1.0, BD-R/RE XL, DVD incomplete
3: Check if the CD is clean and undamaged.
4: If the CD is in good condition, boot the CDsecurity modeand select [Restore Database].
2: Make sure the USB stick is properly connected to one of the USB ports on the PS4. Please wait a while before restoring data to the device.
3: Make sure the USB stick does not have multiple partitions.
4: Please format the USB flash drive on a PC or Mac and try again.
2: If the error persists, your hard drive may be defective or your PS4 may need repairing. To do this, contact PlayStation Support.
2: Clean the CD and check if it is not damaged.
3: Turn off the PS4 and turn it on again.
2: Make sure you have the latest version of the game installed. To do this, place the cursor on the respective game and press the OPTIONS button and select [Check for updates]
3: If the error persists, start thesecurity modeand select [Restore Database]
4: If the error still occurs after steps 1-3, remove the CD from the drive bay. Then back up the save data of the respective game and then delete them from your PS4 hard drive. Re-insert the game and wait for it to fully install. Then check if the app update is available and install it if necessary.
2 - If the error is not related to Themes, please go to [Settings] > [PSN] > [Restore Licenses] > [Restore]
3: If the error persists, boot the PS4 into thesecurity modeand select [7. restart ps4]
If you use Dailymotion, read theLaderichtlinienand try again after 24 hours.
Limits set since September 2015:
- 96 charges per day
- 2 hours of video per day
- 60 minutes per video
2: Make sure the disc format is compatible with PlayStation 4.
Supported disc formats:
Disco-Blu-ray: BD-ROM, BD-R/RE (BDAV, BDMV)
DVD: DVD-ROM, DVD-R/RW (Modus de Video, Modus VR), DVD+R/RW
Playback of the following disc types is not supported: CD, BD-RE Ver.1.0, BD-R/RE XL, unfinalized DVDs
3: If the error persists, shut down the system, restart in safe mode and try to rebuild the database using option 5 in safe mode.
2: Delete and reinstall the app. To do this, follow these steps:
- Press the OPTIONS button on your controller while highlighting the application icon on the home screen, then select [Delete].
- If you have a disc version of the game, insert it into your PlayStation 4 system. If you purchased the game through PlayStation Store, go to your library and re-download the app.
3: If the error still occurs after these steps, please go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system. Then install the app.
4: If you have upgraded your hard drive, you can try using the hard drive that came with your PlayStation 4 system.
2: Please insert another PS4 game disc, Blu-ray disc or DVD to see if it works.
3: If other drives can be read without problems, the drive you are trying to use may be faulty and should be replaced.
If other discs also don't work, please contact thePlayStation support.
2: To enable the automatic download function, please go to [Settings] > [System] > [Automatic downloads and uploads] and enable > [Saved data and update file].
1:Check if PSN services are available.
2: If PSN is available, test your internet connection. Go to [Settings] > [Network] > [Test Internet Connection] and check if you can connect to the Internet.
3: Make sure the router has the latest firmware or software. For more information, see the router manufacturer's website or your ISP's website.
2: Reboot the PS4.
3: Contact your ISP to check the status of your internet connection.
4 - Reboot the router and select [Settings] > [Network] > [Setup Internet Connection] on your PlayStation 4 to reconnect the router. For detailed information, refer to the router's user manual.
5: Update the router's firmware to use the latest version. For detailed information, refer to the router's user manual.
6 - Select [Settings] > [Network] > [Test Internet Connection] and then check the status of your Internet connection.
7: The PlayStation™Network may be temporarily overloaded. Check theactual conditionon playstation.com and try again later.
8: Your firewall or security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
9: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.
2: Then download the content again.
- PlayStation 4 guarantees that saved game data is retained. However, the extras for the game have to be downloaded again.
2: Try to start the application. If the error persists, reboot into safe mode and select [3. Update system software] or [4. Rebuild database].
3: If the error only occurs with a specific app, remove that app by pressing the OPTIONS button on your controller while highlighting the app on the home screen and selecting [Remove]. Reinstall the app from the PlayStation Store.
4: If the error occurs with several or all applications, please back up your save data at [Settings] > [Application Saved Data Management] > [System Storage Saved Data] and initialize the PlayStation 4 system at [Settings] > [Initialization ] > [Initialize PS4] > [Quick].
2: If you are using a WiFi hotspot, you may need to log into the hotspot's network to connect to the internet.
Step 3 - If you cannot open the PS4 internet browser, please go to Settings > User Manual where you will be presented with a Wi-Fi hotspot login page.
2: If the error persists, there may be a permanent problem with the server. Please try again after a while.
You can check the current network status atPlaystation.comReview.
2: If you still get the error downloading the app update files, please delete the app from the game first and then download the library contents again.
2: Reboot your router.
3: Contact your ISP to check the status of your internet connection.
4 - Restart the router, select [Settings] > [Network] > [Set up Internet connection] and reconnect to the router. For detailed information, refer to the router's user manual.
5: Update the router firmware to the latest version. For detailed information, refer to the router's user manual.
6 - Select [Settings] > [Network] > [Test Internet Connection] and check the status of your Internet connection.
7: Firewall or other security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
8: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.
9: The PlayStation™Network may be temporarily overloaded. Please try again later. You can check the current network status in [Settings] > [Network] > [View status of PlayStation™Network services] or on your PC or smartphone atPlaystation.comReview.
2: Make sure the disc is not dirty or scratched.
- For more tips and advice on using a PlayStation system, visit the support forums at community.eu.playstation.com.
1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].
2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.
3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.
1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].
2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.
3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.
1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].
2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.
3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.
1: Reduce the transmission quality.
You can choose the quality when you start streaming on PS4. Go to [Stream Gameplay] > [Quality].
2: Make sure your router has the latest firmware.
Update your router's firmware. You can find more detailed information on this in the operating instructions for the router or your Internet provider.
3: Is the network congested?
When many people are online, the connection can slow down. Please try again at another time.
2: Reboot the PS4.
3: Contact your ISP to check the status of your internet connection.
4 - Reboot the router and select [Settings] > [Network] > [Setup Internet Connection] on your PlayStation 4 to reconnect the router. For detailed information, refer to the router's user manual.
5: Update the router's firmware to use the latest version. For detailed information, refer to the router's user manual.
6 - Select [Settings] > [Network] > [Test Internet Connection] and then check the status of your Internet connection.
7: The PlayStation™Network may be temporarily overloaded. Check theactual conditionon playstation.com and try again later.
8: Your firewall or security settings may be preventing you from connecting to the network. Make sure the following port numbers are not blocked by devices on your network:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
9: If you are unable to connect to a service outside of PlayStation™Network, please check the status of that service.
1: Update your PS4 from [Settings] > [Update System Software]
2: Once your PS4 has restarted and the new system software is installed, turn on your PS VR.
3: The PS VR software will be updated automatically.
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Step 2 - Update the PS VR device software; see below how to do it.
1 - Make sure your console is online and both your PlayStation 4 and PlayStation VR have been updated with the latest system software.
2: Update your PS4 system software. Go to [Settings] > [System Software Update] > [Next] if a newer version of the system software is available.
3: Turn on your PS VR system to update the device software. Alternatively, you can also initiate the update by selecting [Settings] > [Devices] > [PlayStation VR] > [PlayStation VR Device Software] > [Update PlayStation VR Device Software].
Myth 2: The streaming service might be experiencing server issues right now. Please try again later.
2: If you tried to upload a reserved track, make sure the track was uploaded within the specified date.
- Check if the disk is in the correct format (FAT or exFAT)
- If the message "This USB disk cannot be used" appears, it is most likely an unsupported product.
2: The live streaming server may be overloaded. Please try again later or visit the operator's website for more information.
- Restart the console and try again
- Install the latest system software if the error persists
2: Disconnect the power cord from the PSVR processor unit and leave it unplugged for at least 2 minutes. Also remove the USB connection between PS4 and PSVR.
3: Reconnect all cables properly.
4: Start the PS4 console
checking the statusHere
If your disk is USB 3.0 compatible, be sure to insert it quickly and firmly into the port.
- If the error persists, restart the console and then format the hard drive
- If the error persists, try another hard drive
- Uninstall the app and download it again
checking the statusHere
2: Check your router for a working internet connection.
3: Make sure your router is not blocking the following ports:
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
2: Check your internet connection on router and console
3: Make sure no high data rate processes are running. (high definition video streaming)
2: For other content, please make sure you have a valid purchase license. In this case, go to [Settings] > [PlayStation™Network/Account Management] > [Restore Licenses]
2: If the error occurs, please try again with the other USB port.
3: Make sure the storage media format is FAT or exFAT.
4: If the error persists, please contact PlayStation support.
2: If the error persists, delete the app and download it again from PS Store
Please visit the officerPlayStation-Firmware-Update-Website.
Please try again later or contact the game manufacturer for further assistance.
Please try again later. We apologize for the interruption.
- To do this, go to [Settings] > [Console Update] and follow the steps on the Console Update screen.
Please try again later. We apologize for the interruption.
To do this, go to [Settings] > [Account Settings] > [Activate as Primary PS4 Console] > [Activate]
2: Now restore the licenses.
[Settings] > [Account Settings] > [Restore Licenses]
The data is corrupt.
[Settings] > [Account Settings] > [Restore Licenses]
2: If the error persists, delete the game or app and re-download it from PlayStation Store.