PSN Error Code (WS-37368-7) is one of the most annoying errors that PS5 users can come across. What makes it even more frustrating is that there is no obvious way how to solve the problems associated with it.
This error usually occurs when your PSN account has violated the Terms of Service (Because of this, you will receive a message on your screen that this account has been banned from accessing the PlayStation Network for violations), but don't worry, there are a few things you can do to fix the problem.
In this article, we'll walk you through some common fixes to this problem so you can get back playing in no time.
What does the PlayStation error code (WS-37368-7) mean?
PSN Error Code (WS-37368-7) is a common problem that dates back to the PS3 era. It's now being heavily reported on PS4 and PS5. In the vast majority of cases, this error code indicates a permanent or temporary ban. When people try to sign in with their PSN account, they usually get this error code with the following message:
This account has been suspended from accessing PlayStation Network for violating the PlayStation Network Terms of Service and User Agreement.
PlayStation error code (WS-37368-7) can appear if you do something wrong that violates your PSN account rules.It could indicate that your PSN account is permanently or temporarily banned depending on what you did wrong.
In other words, if you see a PSN error code (WS-37368-7) on your PS4/PS5 screen, it means that your PSN account is banned and you will no longer be able to access PSN features until the ban will be annulled.
Causes of PS5 Error (WS-37368-7)
- Using someone else's PSN account to sign in to your console
- Try accessing PSN even though it's not available in your area
- Attempt to access PSN while it is being serviced
- Have a bad internet connection
If the PSN error code (WS-37368-7) occurs, make sure your console is connected to the internet and see if PSN is available in your area. If this is the case, check your internet connection and see if that fixes the problem. If all else fails, please contact Sony for further assistance.
Does the error (WS-37368-7) mean a permanent or temporary ban?
As mentioned above, that depends on what you did wrong on your PSN account that broke the rules. If the violation is minor, your account may be temporarily suspended. However, if you have committed a more serious crime, your PSN account may be permanently banned.
after i said thatIt's important to note that, in general, the error code (WS-37368-7) doesn't always mean that your PSN account is permanently banned.It could just be a temporary ban and all you have to do is rectify the situation to get your account back.
However, if you are absolutely sure that your PSN account has been banned permanently, you can try some of the methods in this article to get rid of the ban.
Otherwise, if your PSN account is temporarily suspended, please continue to the next method.
Please note that unless your case falls into one of the following categories, Sony will use due diligence before imposing a suspension or ban if:
- You owe PSN money in your account. Once you have paid the balance, this restriction will be lifted. Contact Sony for help if you need to pay off your debt first.
- Your Online ID appears to be incorrect to the PSN team. You can contact the support team and negotiate with them to recover your account.
How to fix the error (WS-37368-7) on PS4 and PS5
Here we present the possible solutions to the error (WS-37368-7), either permanent or temporary ban.
When the ban is temporary
If you're getting PSN error code (WS-37368-7), your PSN account may be temporarily suspended, so there's still hope of recovery. You'll be lucky if that's your case compared to the permanent ban.
In this case, you will not be able to use the PlayStation Network online services for a certain period of time. Also, you won't get a refund if your PSN subscription expires during the lockdown period. After the specified period, the temporary suspension of the account will be lifted.
So if it's just a temporary ban, you'll have to wait for the ban to expire before you can use your PSN account again.
Please note that if an existing payment is reversed by a financial institution at your request after you have made a purchase on PlayStation Network, your PlayStation Network account will be suspended until all charges have been reversed. The only practical solution to fix the error code is to pay the outstanding amount.
Unfortunately, this process isn't as easy as we'd expect from Sony: you'll have to contact support via a web form and wait for your ticket to be processed before paying the balance owed to you.
Use the Sony Restore Account Access Form
If this scenario applies, please follow the instructions below to regain access to your suspended PSN account using the Sony account recovery form:
Please note that this process must be performed on a computer.
- Launch your favorite web browser on your computer and go toSony Web-to-Case-Supportformular-Homepage.
- Select in the support request formAccount suspended/banned due to chargebackfrom the drop down option in 'Please select the reason you are seeking help from the drop down list below'.
- After that, enter your first and last name, email address and phone number before selecting your country and entering your PSN online ID.
- Be sure to describe the problem in detail once you get to the box below (problem description). Please ensure you provide full details of the reasons you are requesting the chargeback in order to speed up the process and avoid scenarios where you are contacted by the Sony support team with follow-up questions.
- After filling out the form, click Submit and wait for a response from Sony Customer Service.
- In most cases you can expect an answer within 24 hours. If all goes well and you are not in breach of the Terms of Service, you should receive a link to pay the balance due.
How long will the temporary ban last?
There is no precise time frame for the duration of the ban as it varies depending on the severity of the violation. However, a temporary suspension usually lasts a few days or weeks.
Once the ban has expired, you can try using your PSN account again. If you get the error code again, your PSN account may have been permanently banned and you may need to take further action.
If the ban is permanent
If your PSN account has been permanently banned, it's likely that you've had multiple chargeback violations in the past, or this chargeback issue is just the latest in a series of Terms of Service violations that Sony cannot tolerate. .
Sony is considered a very strict digital provider. Although permanent bans are usually reserved for the most serious offences, there is a chance you can undo the action by callingPSN-Supportnummer (1-800-345-7669).
However, one should have no illusions. After a permaban, the vast majority of user reports related to the WS-37368-7 issue failed to undo Sony's action.
If you're at the mercy of the ban hammer, all you can do now is set up a new PSN account and start over. Yes, we all know it's not ideal, but it's the only option when all else fails.
Tips to avoid the error (WS-37368-7) in PSN
The only thing you can do to prevent the PSN error code (WS-37368-7) from appearing on your screen is to ensure that any valid PlayStation Network subscription charges are not reversed by your credit institution.
Please note that several banks have banned recurring payments to Playstation Network due to some fraudulent activity. If a recurring charge isn't allowed in this situation, you should expect to get error WS-37368-7. If this applies to you, all you can do is call your bank and request that the automatic limits on PSN be removed.
Please note that if you have already launched the game, you cannot avoid paying for a digital item purchased through PSN. There are only a few exceptions to this rule. consult theOfficial Sony PSN Cancellation Policyfor more details.
If the PSN purchases you reversed were made without your permission, your only option to resolve the situation is to contact a Playstation support representative. If an unsupervised child or anyone else with access to your PSN account makes a purchase without your permission, this method is often effective.
Additional Methods to Avoid (WS-37368-7)
There are a few more things you can do to avoid the error (WS-37368-7):
- Setting up a Playstation Store payment passwordis one way to do this. This prevents unauthorized payments from being made without your consent.
- Set purchase limits for your children's accountsis another option to ensure that the WS-37368-7 issue does not appear again in the future. Of course, this only applies if you are a PSN Family Manager.
We hope this article helped you to fix PSN error code (WS-37368-7). If you have any questions on this topic, please comment below for further assistance.
What does WS-37368-7 mean?
PSN error code WS-37368-7 appears when your account has been suspended for violating the PSN Terms of Service.
Can I Unblock My PSN Account?
If the ban is temporary, yes, you can unlock your PSN account by waiting or by fixing the issue that was causing this problem. Otherwise, if it is permanent then the chances of your PSN getting unbanned is very low.
Is WS-37368-7 a permanent ban?
PSN error code WS-37368-7 occurs when your account is temporarily or permanently banned. So it doesn't necessarily mean it's a permanent ban.
1 What does the PlayStation error code (WS-37368-7) mean?
2 Causes of PS5 Error (WS-37368-7)
3 Does the error (WS-37368-7) mean a permanent or temporary ban?
4 How to fix the error (WS-37368-7) on PS4 and PS5
4.1 If the ban is temporary
4.2 If the ban is permanent
5 tips to avoid the error (WS-37368-7) in PSN
5.1 Additional Methods to Avoid (WS-37368-7)
6.1 What does WS-37368-7 mean?
6.2 Can I unlock my PSN account?
6.3 Is WS-37368-7 a permanent ban?
If your PlayStation is banned permanently, you might need to create a new account to solve WS 37368 7 error. On PS4, you can: Press and hold the PS button on your controller to open the quick menu. Go to Power > Switch User > New User > Create a User.Can a PSN ban be lifted? ›
Can I appeal my PSN suspension? Every suspension on PlayStation Network is the result of a thorough investigation by PlayStation Safety staff. As a result, suspensions are final and cannot be appealed unless: You have been suspended for an account debt.How long is a permanent ban on PSN? ›
A ps4 is permanently banned for an infinite amount of time. Once your console is perm banned, the chance to appeal is not coming back. You can evade this by making a new account which is against playstation rules, or you can use the ban to your advantage by homebrewing your console.Is WS 37338 4 permanent? ›
The error code's description is the following: This PS4 console has been permanently banned from the PlayStation Network.What is violation code WS 37368 7? ›
If you see the error code WS-37368-7 when attempting to sign in to PlayStation™Network, your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.Are PS4 bans permanent? ›
Are PS4 bans permanent? The most common reasons accounts are suspended are listed below. If you have not paid your membership fee, your PS4/PS5 may be suspended for non-payment. If you continue to play without paying your fee, it will result in a permanent suspension.How long is a WS 37337 3 suspension? ›
How Long is a PlayStation WS-37337-3 Suspension? How long the suspension lasts varies and depends on how bad Sony thinks the offense was. Many users report a ban of 3-7 days, but a ban can last 30 days or even a year. The only way to know how long the ban will last is to call the PlayStation support line.How long does a Whatsapp ban last? ›
Such a ban is usually for around 30 minutes, but could also be longer if you keep using the modded app continuously.How do I reactivate my banned Whatsapp account? ›
If you think your account was banned by mistake, please email us or tap request a review in the app and we'll look into your case. We'll get back to you as soon as we complete our review. When you request a review in the app, you'll be prompted to enter a 6-digit registration code sent to you via SMS.How long is a temporary suspension? ›
Each suspension can last up to 90 days.
Bungie reserves the right to permanently ban Destiny accounts or player hardware that have been confirmed as repeat offenders. Activity bans or restrictions may be escalated to device bans after multiple confirmed offenses.